Field Service

Efficiently deliver outstanding customer service in the field

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A 360-Degree Tool for Managing In-Field Employees

If your business depends on providing great service in the field, you need a highly efficient way to coordinate in-field employees. A field service management solution makes this possible:

  • Achieve a true 360-degree view of customer activities
  • Streamline dispatching
  • Reduce service response times

 An effective field service management solution will enable you to save money in operations by fully integrating with your CRM, sales, inventory, purchasing, accounting and financial reporting software.

Boost Customer Satisfaction

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Keep everyone on the same page with standardized contracts

Create a standard billing service contract that establishes which services will be covered in a given billing period—including a set number of appointment hours, overage fees and so forth.

Optimize scheduling and dispatch

Schedule smarter with a field service solution in the call center, easily capturing appointment and service needs that reference the customer and equipment information.

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Manage service contracts

Plan field service appointments and sales follow ups according o service contract details.

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Automatically generate appointments

Set up service appointments automatically by referencing equipment requirements and customer contract details.

Let’s Talk

Learn how we can help you improve the performance of your field service organization.

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“In 60 days, we went from nothing in Acumatica to launching a $24 million company with 20,000 parts, 5,000 customers and having sales orders, projects, inventory, payables, and receivables live. It’s astronomical when you look at what we did and how Acumatica’s Cloud ERP system supports us.”

– Derrick Elledge, VP of Operations (Power Storage Solutions)